SLA for MFT Services

February 25, 2013 | Posted in MFT | By

Last month as Thru sent out the annual Service Level Agreement (SLA) compliance letters for 2012, I was reminded of the great importance a reliable SLA plays in managed file transfer (MFT). The ability to establish and maintain an SLA is a major differentiator between enterprise solutions and consumer-focused technologies attempting to sell to businesses. Why is providing and maintaining an SLA so vital to managed file transfer solutions? It’s simple. A good SLA lays out the expectations between the service provider and the customer and provides metrics to measure effectiveness. Essentially, a good SLA differentiates between those who say they can provide a reliable service and those who actually do. Anyone can promise to be reliable and guarantee uptime,

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