NCC Group reduced costs and improved customer satisfaction

NCC Group provides escrow and information services to more than 15,000 organizations worldwide. With 12 offices
throughout the UK, continental Europe, U.S. and Australia, NCC Group successfully delivers numerous varied assignments for clients in the financial, retail and public sector. They give businesses confidence that their systems, networks, websites, and software are appropriate, protected, secure, compliant, and effective.

“We were looking for a partner that provides secure and reliable Global File Transfer as a Service with a good reputation. Thru has proven to be that partner.”

Rob Quayle
Group IT Manager

Case Study

CS-Challenge

THE CHALLENGE: Reliably Track and Manage Confidential Files as Large as 15 GB

Since NCC provides escrow and information services to international businesses, they have a great need to quickly and securely transfer files globally. Large files were being sent through NCC’s centrally located FTP server in its Manchester data center.

  • Extremely slow global transfers caused by the large geographical distance between sender and recipient
  • Inability to track data movement as their FTP technology provided no audit trail
  • Slow and problematic transfers using IP networking not designed for global transfers
  • Protecting against a data breach is imperative as uploaded files consist of NCC’s customer’s software source code
CS-Results

BUSINESS VALUE: Reduced IT Costs, Increased Customer Satisfaction

Since deploying Thru’s Managed File Transfer Platform, NCC has been extremely delighted at the reduction in various costs, increase in customer satisfaction, and greatly increased transfer speeds.

  • Hong Kong users now send to the UK with acceleration of up to 60 times faster than the
    previous FTP speeds
  • Similar speed improvements around the globe
  • Can now process escrow data the same day as requested
  • NCC has seen an increase in customer satisfaction and loyalty because of the ease-of-use, reliability, security, and speed
  • Direct cost savings on network, IT processes and customer support resources
CS-Solution

THRU SOLUTION: Secure Global Managed File Transfer, FTP Alternative

NCC chose Thru’s Managed File Transfer Platform to transfer sensitive files around the globe. Powered by the Content Delivery Network, Thru enables secure transfers of files or folders of any size with storage of these files on strategically located servers around the globe.

  • Rapidly send software files of any size while removing burden from corporate email servers and storage
  • Thru geo-steering technology automatically looks up a user’s IP address and calculates the nearest Thru data center directing uploads and downloads to the lowest RTT (round trip time)
  • Integration with Salesforce.com enables for revenue recognition according to GAAP
  • Strongest Service Level Agreement (SLA) in the business with a 100% uptime guarantee to enable business to be conducted without interruptions
  • Administrators control who has access to which files by groups and access controls