Customer Support

At Thru, customer support is our highest priority. We understand that our cloud-based managed file transfer platform is critical for your business processes, and we take that very seriously. That’s why you can expect timely, high-quality support from our team of experts if an issue occurs. Here at Thru we pride ourselves on reliable, timely, and free 24/7 support for you and your customers. To contact support, you may use any of the methods below.

  • 24×7 Help Center +1-214-496-0100 x4
  • Toll free – 800-871-9316 (US/Canada)
  • Email – helpcenter@thruinc.com
  • Complete the form below to automatically open a new support case

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Thru, Inc.

Corporate Headquarters
909 Lake Carolyn Parkway
Irving, TX  75039
United States
Tel: 214-496-0100
Toll Free 800-871-9316 (US/Canada)
info@thruinc.com

California
919 Alameda
San Jose, CA  95126
United States
Tel: 408-332-5085
Europe (United Kingdom)
Pescoli House, Upper Verran Road
Camberley, Surrey GU15 2JL
Tel: +44 (0) 845 4524178
Australia
Level 26, 44 Market Street
Sydney, NSW 2000