Last Updated: May 4, 2022
@Thru, Inc., we take privacy very seriously.
Please read carefully and if you are not comfortable or disagree with the current or future versions of the policies and practices it describes, you should not use our Website and deactivate your Thru Software and or Services.
This policy covers how Thru treats personal information that Thru collects and receives, including retained information related to your past use of Thru services. Personal information is information about you that is personally identifiable like your email address and name.
This Policy also applies to all personal information which is collected and processed in the regular course of business and support activities with our customers, potential customers, employees and curious unrestricted visitors to our public websites.
This policy does not apply to the practices of companies that Thru does not own or control, or to people that Thru does not employ or manage.
This privacy statement covers the all Thru properties and websites such as site www.thruinc.com. Because Thru is committed to your privacy, Thru hereby agrees to disclose its information practices.
If you have questions or concerns regarding this statement, you should contact the Compliance Officer, Thru, Inc., 909 Lake Carolyn Parkway, Suite 1500, Irving, TX 75039. Telephone: +1 214 496 0100.
GENERAL DATA PROTECTION REGULATION
In summary the EU General Data Protection Regulation law gives individuals certain rights in connection with the way in which their personal information is used.
GDPR Subject-Matter and Objectives
Further, if a Thru Customer rejects the DATA PROCESSING ADDENDUM that Customer is responsible for putting in place another adequate safeguard to protect the personal information.
Information Collection and Use
While in the normal course of business Thru or one of our sub processors may collect your personal information as a natural person for various purposes, such as the following:
Access and Usage of Thru Online Services and Properties
When accessing any Thru property such as www.thruinc.com or using our online services or software, we will record information necessary to provide access for the operation of the website, service or technology in compliance with SLAs, security and legal requirements in relation to operating our site, such as passwords, IP address and browser settings. We also collect information about your activities during your visit in order to personalize experience, recording your preferences settings, collecting statistics to help us improve and further develop and market our online properties and services.
Responding to Your Request for Information, Order or Support
When you contact Thru in requesting information, placing an order, requesting support or participation in any Thru public or private online forum, we collect information necessary to contact you in order to fulfill your request, grant you product or service access and provide support. For instance, we collect your name and contact information, details about your request and your agreement with us and the fulfillment, delivery and invoicing of your order and we may include client satisfaction survey information. We retain such information for administrative purposes, quality control, defending our rights in connection with our relationship with you. When you provide your name and contact information to register in connection with such a request, the registration may serve to identify you when you visit our website.
Your Use of Thru Cloud Services
We collect information about your use of Thru Cloud services to enable product features to operate, improve your user experience, tailor our interactions with you, inform our clients on the overall use of the services, provide support and improve and develop our products and services.
Thru’s Marketing Use of Your Data
Most information we collect about you comes from our direct interactions with you. We combine the personal information we collect to develop aggregate analysis and business intelligence for conducting our business and for marketing purposes. You can choose to receive information by email, telephone or postal mail about our products and services, or sign-up for subscriptions. When visiting our website or using our services or technology, we may provide you with personalized information. You can always opt-out from receiving personalized communication by updating your contact preferences here.
Where we reference that we use your personal information in connection with a request, order, transaction or agreement (or preparing for the same), or to provide you with services that you requested, we do this because it is necessary for the performance of an agreement with you.
Where we reference that we use your personal information in relation to marketing, improvement or development of our products or services, for reasons of safety and security, or regulatory requirements other than in connection with your agreement or request, we do this on the basis of our or a third party’s legitimate interests, or with your consent.
You can request to access, update or correct your personal information. You also have the right to object to direct marketing. You can update your contact preferences here.
You may have additional rights pursuant to your local law applicable to the processing. For example, if the processing of your personal information is subject to the EU General Data Protection Regulation ("GDPR"), and your personal information is processed based on legitimate interests, you have the right to object to the processing on grounds relating to your specific situation. Under GDPR you may also have the right to request to have your personal information deleted or restricted and ask for portability of your personal information.
Sharing of Personal Information
As a global organization offering a wide range of products and services with business processes, management structures and technical systems that are borderless, Thru has implemented global policies, along with the strictest local common denominator standards and procedures, for consistent protection of personal information.
Thru only grants access to personal information tested for a “must know” basis, necessary for the purposes for which such access is granted. In some cases, Thru uses suppliers located in various countries to collect, use, analyze, and otherwise process personal information on its behalf. Where appropriate, Thru may also share your personal information with selected partners to help us provide you, or the company you work for, products or services, or to fulfill your requests, or with your consent. When selecting our suppliers and partners, we take into account their data handling processes taking care it meets Thru’s Policies.
Thru User Access
Users of Thru are able to delete, modify/change personal information using the ‘MY PROFILE’ in the application or request delete, modify/change their personal information after it has been collected by submitting the request via form on Support.
Thru provides strict access controls and policies that prevent unauthorized access to user data such as files, file names, locations and metadata. Thru senior management may authorize temporary limited access to support personal to METADATA ONLY (files are encrypted and never accessible) for support purposes.
Thru employees are carefully screened including background checks before any access authorization is granted. All access is monitored, logged and maintained in a tamper-proof environment for audit and tracking purposes.
We use session ID cookies. We use session cookies to make it easier for you to navigate our sites. A session ID cookie automatically expires when you close your browser.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.
Confidentiality and Security
Thru limits access to personal information about you to our employees who we believe reasonably need to come into contact with information to provide services to you or in order to do their jobs.
Thru follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it but as no method of transmission over the Internet, or method of electronic storage, is 100% secure we do not guarantee its absolute security.
If you have any questions about security on our Web site, you can by submitting the questions via form on Support.
Monitoring or Recording of Calls, Chats and Other Interactions
Certain online transactions may involve you calling us or us calling you. They may also involve online chats. Please be aware that it is Thru's general practice to monitor and in some cases record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.
If you have any complaints regarding our compliance with the handling of Personal Information, you must first contact us using form on Contact Us page and Thru will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Information. For complaints that cannot be resolved between Thru and the complainant, Thru will cooperate with JAMS pursuant to the JAMS International Mediation Rules.
Thru Children’s Policy
Thru online properties such as www.thruinc.com or any other Thru website, products, services or technology are not nor ever been intended for use by minor children under the age of 18. If a minor provides Thru with personally identifiable information we the encourage a legal guardian to request deletion of the information by contacting us using form on Contact Us page.
Attention: Chief Privacy Officer
If you would like to update your Marketing contact preferences, please complete this form.
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