Issues can occur with guest members when registration is not completed correctly or the guest member forgets the email or password associated with the login
Administrators can manage guest members from the USER section of the admin dashboard
Administrators and reset guest members password or delete guest members forcing the recipients to re-register before accessing protected distributions
Additionally a guest member can be converted to any other type of member, but cannot be converted back to a guest
Remember to select Home folder when converting a guest to a member
Also be aware regarding Password expiration
A new protected Thru Dropbox mode was also introduced for Thru Dropbox that requires external senders to self – authenticate to get access to Thru Dropbox.
Workflow is identical to protected Thru emails. Contact support for further information