In Salesforce, all of your Thru Emails will automatically be recorded in the database. This chapter will explain how you can track a Thru Email’s activity in the Activity History.

To view activity history:

Select one of the following tabs:

  • Account
  • Contact
  • Case
  • Lead
  • Opportunity

1. Click a specific account, contact, case, lead, or opportunity to view that particular history.

2. Click the subject of a Thru email to view details including tracking number, attachments, and other basic data.

3. To see if the attachments were downloaded, click on Message Receipt.

The Message Receipt window opens.

Select which recipients you would like to see or you can select to see them all. The same option is available with the files.


Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.

Post your comment on this topic.

Please do not use this for support questions.
For customer support, please contact us here.

Post Comment