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User Drop-Down Menu

Thru Web User Guide » Dashboard and Navigation Menu » User Drop-Down Menu

The user drop-down menu is located at the top right corner next to the Advanced Search button. The menu is accessed by clicking on the button that displays the user’s name. The selections found in this drop-down menu are listed below. Administration This…

Thru Add-In for SharePoint User Guide

Thru Add-In for SharePoint User Guide

THIS THRU USER GUIDE DESCRIBES AND SUMMARIZES THE OPERATIONS OF THRU CONNECTOR FOR SHAREPOINT (REFERENCED AS “THRU CONNECTOR FOR SHAREPOINT” IN THE SOFTWARE AND SHORTENED AS “THRU ADD-IN” IN THIS DOCUMENT). THIS DOCUMENT HAS BEEN PREPARED SOLELY FOR…

Thru Add-In for Salesforce User Guide

Thru Add-In for Salesforce User Guide

THIS THRU INSTALLATION GUIDE DESCRIBES AND SUMMARIZES THE INSTALLATION AND CONFIGURATION OF THRU ADD-IN (CONNECTOR) FOR SALESFORCE (REFERENCED AS “THRU CONNECTOR FOR SALESFORCE” IN THE SOFTWARE AND SHORTENED AS “THRU ADD-IN” IN THIS DOCUMENT) THIS DOCUMENT HAS…

Self-Service User Account Creation

Thru Web User Guide » Getting Started with the Thru Web Portal » Self-Service User Account Creation

Before a Thru web portal is created, Thru customers can choose to enable self-service account requests to allow anyone to request an account on their portal. This feature places a “Request Account” button on the sign-in page of the Thru web portal and lets…

Thru Add-In for Outlook User Guide

Thru Add-In for Outlook User Guide

THIS THRU USER GUIDE DESCRIBES AND SUMMARIZES THE USE OF THRU ADD-IN (CONNECTOR) FOR MICROSOFT OUTLOOK (REFERENCED AS “THRU CONNECTOR FOR MICROSOFT OUTLOOK” IN THE SOFTWARE AND SHORTENED AS “THRU ADD-IN” IN THIS DOCUMENT). THIS DOCUMENT HAS BEEN PREPARED…

Thru Add-In for Office 365 User Guide

Thru Add-In for Office 365 User Guide

This guide will explain how to use the Thru Add-In for Office 365. This add-in allows you to create, open, edit and save files directly to your Thru site directly from Microsoft Office applications like Word, PowerPoint and Excel. Note : Users that are in the BASIC…

Thru Web User Guide

Thru Web User Guide

This Thru user guide describes and summarizes the use of Thru Web. This document has been prepared solely for informational purposes and is being furnished for use by customers. Distribution of this document is limited to customers. The Thru user guide and all…

Thru Desktop Sync User Guide

Thru Desktop Sync User Guide

THIS THRU USER GUIDE DESCRIBES AND SUMMARIZES THE USE OF THRU DESKTOP SYNC. THIS DOCUMENT HAS BEEN PREPARED SOLELY FOR INFORMATIONAL PURPOSES AND IS BEING FURNISHED FOR USE BY CUSTOMERS. DISTRIBUTION OF THIS DOCUMENT IS LIMITED TO CUSTOMERS. THE THRU USER GUIDE…

Introduction

Introduction

Thru is a secure file sharing and collaboration platform designed specifically for businesses. It allows business users to easily share large files and collaborate securely with internal employees as well as your customers and partners. With Thru, you can access,…

Thru Add-In for IBM Notes User Guide

Thru Add-In for IBM Notes User Guide

THIS THRU USER GUIDE DESCRIBES AND SUMMARIZES THE OPERATIONS OF THE THRU ADD-IN (CONNECTOR) FOR IBM NOTES (REFERENCED AS “THRU CONNECTOR FOR IBM NOTES” IN THE SOFTWARE AND SHORTENED AS “THRU ADD-IN” IN THIS DOCUMENT). THIS DOCUMENT HAS BEEN PREPARED SOLELY FOR…

IBM Notes Add-In for Thru based on treeMailS Technology- User Guide

Thru Add-In for IBM Notes User Guide » IBM Notes Add-In for Thru based on treeMailS Technology- User Guide

This section will show you how to send files with the Thru IBM Notes Add-In for treeMailS. The add-in is a feature of the treeMailS email signature manager for IBM Notes that allows users to quickly send files of any size without blocking the email client. It is…

Transaction Log – Audit

Thru Add-In for IBM Notes User Guide » Thru Explorer » Transaction Log – Audit

User can view transaction log of any file and folder where he has access by using Right-click – Transactions menu as shown below. Transaction log displays user account, operation, timestamp and IP address of the client that performed the…

Opening Files in Thru Explorer

Thru Add-In for IBM Notes User Guide » Thru Explorer » Opening Files in Thru Explorer

Select a file and choose Open in the right-click menu. File will be downloaded to Downloads folder of the current user and opened by the associated software:

3.1.2 – Basic Detail

Thru Add-In for Salesforce User Guide » 3 – Viewing Audit Activity » 3.1 – Accessing the Audit Activity Log » 3.1.2 – Basic Detail

Basic Detail displays the attachments as the user creates them. For example, if a folder is attached, the folder will be all that is displayed.

Concurrent editing can result in conflicted copies

Thru Desktop Sync User Guide » Troubleshooting » Concurrent editing can result in conflicted copies

An issue can occur when multiple users open the same file in MS Desktop Applications such Excel in synchronized areas and where Excel auto-saves the files. If any user made any changes, changes for that user will be in the last conflict copy with that user’s…

Failed to log in with currently used account

Thru Desktop Sync User Guide » Troubleshooting » Failed to log in with currently used account

The dialog is shown in follow cases: - Precondition: user is logged in - Url to Thru server was changed/SSO configuration is changed - SSO user is configured for another account To solve it: - Click Show Details - Click Disconnect Sync - Rename C:\Users\\Thru…

Share

Thru Add-In for Outlook User Guide » Using Thru Side Panel » Using “Your Files” Tab » File and Folder Actions » Copy Public Link » Share

Share allows the user to create a link to a file from Outlook side panel, public or protected by self-registration Share also allows a user to share a folder Note : Only to users of the site with permissions to access the folder

Connection to Thru Server

Thru Add-In for IBM Notes User Guide » Thru Preferences » Connection to Thru Server

A. Thru Server URL: URL to Thru site. Information should be provided by administrator. B. Username: User name to connect to Thru site. Information should be provided by administrator. C. Password: Password for the user account at Thru site. Information should be…

Thru Mobile Apps

Thru Mobile Apps

This section of the Thru User Guide includes instructions on how to use Thru’s mobile apps for iOS and Android. These apps allow Thru account holders to access, send and manage their files stored in Thru from their iOS and Android smartphones and tablets.…

Filter Results

Thru Desktop Sync User Guide » View Sync Status and Synchronization Changes » View Synchronized Changes » Filter Results

To filter your synchronized changes, use the filter tools at the top of the window to search for sync results based on user, date, file or folder name, and operation performed.

GDPR

Thru Web User Guide » GDPR

To comply with GDPR Thru has added the option to have user’s data scrubbed from the system A user can also ask for an export of any data that contains information pertaining to them

Connecting to Thru Server

Thru Add-In for Outlook User Guide » Using Thru Explorer » Thru Explorer Options » Connecting to Thru Server

Connection allows you to set the Thru Server URL. Enter the following information: Your company’s Thru URL: (i.e. https://demo.thruinc.net) Your username: (i.e. Demo User) Your password: The password that you entered during initial account…

Uploading Files Using Thru Dropbox™

Thru Web User Guide » Using Thru Dropbox™ » Uploading Files Using Thru Dropbox™

A Thru Dropbox is assigned to each Thru user account that has been enabled with a HOME folder. Follow these instructions to use Thru Dropbox™. Type the Thru user’s email address in the To: field. This is the email address of the person that has a user…

View and Modify Access to Content

Thru Web User Guide » File and Folder Details Tabs » View and Modify Access to Content

The Access tab displays who has access to the folder and what functions they can perform. The Access tab does not appear when viewing files, only folders. Only users with Manage rights can click Modify to edit the access settings. Note : Access rights also apply…

Viewing Activity Stream of Versions

Thru Web User Guide » Tools Menu » View and Manage File Versions » Viewing Activity Stream of Versions

← Restoring Versions To view the Activity Stream of a file’s versions: Select a file and go to Versions. Click on Activity Stream next to each version to view the transaction history of that particular version. The Activity Stream lists the name of…

Download via Right-click Menu

Thru Add-In for IBM Notes User Guide » Thru Explorer » Downloading Files or Folders » Download via Right-click Menu

To download files or folders by the right-click menu, right-click the selected files or folders to display the dropdown menu. Click Save to save to the Downloads folder for the current user, or click Save As to display target folder selection dialog. If a user…

Publish

Thru Add-In for Outlook User Guide » Using Thru Side Panel » Using “Your Files” Tab » File and Folder Actions » Publish

To make a file available for download via a Published page use the Publishing feature, you must be a user in the Publishing Users group to get access to this function. Once you have submitted your file for publishing, a user belonging to the Publishing Administrators…

Java Upload

Thru Web User Guide » Tools Menu » Uploading Files » Java Upload

To upload files or folders to a selected folder, click the Upload button found on the User Tools bar. In this view you can either drag and drop files and folders or click on the Add button to browse for the files or folders Once the files are queued, click the…

View Sync Errors

Thru Desktop Sync User Guide » View Sync Status and Synchronization Changes » View Sync Errors

The Errors section displays any issues preventing files/folders from being synchronized with the Thru server. The following reasons can prevent syncing: File is locked locally by some application. User cannot create items in current folder (not enough permission or…

View Activity Stream

Thru Web User Guide » File and Folder Details Tabs » View Activity Stream

This tab allows you to view all transactions for a file or folder. The list displays the user name, email address, transaction type, date/time, and IP address of who performed the action. To save a copy of the Activity Stream, click Export to save the records in…

Uploading Files/Folders

Thru Add-In for IBM Notes User Guide » Thru Explorer » Uploading Files/Folders

There are two ways to upload files/folders to Thru Explorer: 1. Drag and Drop OR 2. Menu Selection. Prior to upload, a user should navigate to the target folder using the tree view in the left panel or using the file view in the right panel.

Using Thru for iPhone and iPad

Thru Mobile Apps » Using Thru for iPhone and iPad

Welcome to the Thru for iPhone and iPad user guide. This guide describes how to use Thru’s iOS application for the iPhone and iPad. To download the latest Thru iOS app, go to the Apple App Store. Getting Started with Thru’s iOS app Navigating the Folder…

View Sync Warnings

Thru Desktop Sync User Guide » View Sync Status and Synchronization Changes » View Sync Warnings

The Warnings view contains the list of items for which a user’s changes were not applied due to any reason. The cases can be the following: A conflict occurred User deleted a folder which contains a sub-folder which is not synced Note: Contact your Thru…

Logging In

Thru Web User Guide » Getting Started with the Thru Web Portal » Logging In

Thru provides users with access to Thru services from web browsers. To log into Thru via a web browser : Navigate to your company’s Thru site. (e.g. company.thruinc.net). Type in your username and password, and then click Login. To save your user name,…

Shared Links

Thru Web User Guide » Dashboard and Navigation Menu » Navigation Menu » Shared Links

The Share Links tab in the Navigation menu takes you to a list of files that have been shared publicly or privately via the Share function Shared link management, user and admin-level, right-click menu actions. Share links to files with and without protection.…

Defining FTP Settings

Thru Web User Guide » Defining FTP Settings

If you are a user of Thru that needs to access the platform via an FTP client the following information should help Thru’s FTP platform will allow you to log into your site using FTP protocol. *SFTP and FTPS access requires IP address whitelisting with us…

3.1.3 – Full Detail

Thru Add-In for Salesforce User Guide » 3 – Viewing Audit Activity » 3.1 – Accessing the Audit Activity Log » 3.1.3 – Full Detail

Full Detail expands all items, instead of simply listing the items as the user created them. In the example above, the detail only shows the folder that is attached. In below image of this layout, you will see the names of all the files that are in the folder, as well…

Desktop Access to Thru Server

Thru Desktop Sync User Guide » Desktop Access to Thru Server

To access your Thru account directly from your desktop, right click on the Thru system tray icon and click Go to Thru server. This will direct you to the Thru Web application. To learn more about using Thru Web, refer to the Thru Web User Guide

Installing the Software

Thru Add-In for IBM Notes User Guide » Introduction » Installing the Software

This section describes the steps required to install the Thru Add-In for IBM Notes desktop application. Follow these procedures for initial setup. Begin by launching the Thru Connector Setup file. The following Welcome Screen is displayed below. The Installer…

File and Folder Details Tabs

Thru Web User Guide » File and Folder Details Tabs

File and Folder Details Tabs provide additional information and functionality for a selected folder or file. The location of these tabs varies due to the responsive user interface. On larger screens or when the folder tree is minimized, the details tabs are found…

Using Thru for Android

Thru Mobile Apps » Using Thru for Android

Welcome to the Thru for Android user guide. This guide will show you how to use various features within Thru’s Android mobile app such as sending files, navigating the folder tree, and more. To download the latest version of Thru’s Android mobile app, go to the…

Folders – Access & Navigate Files and Folders

Thru Web User Guide » Dashboard and Navigation Menu » Navigation Menu » Folders – Access & Navigate Files and Folders

To access and navigate your files and folders in Thru, use the folder tree to the left of the screen to browse your folder hierarchy and use the dashboard on the right to view the contents of folders. The folder tree in Thru web portal is positioned to the left of…

Dashboard and Navigation Menu

Thru Web User Guide » Dashboard and Navigation Menu

This section will explain all of the features of the Thru Dashboard and Navigation Menu. Once the user is logged in to the Thru Web, the follow dashboard will appear as shown below. The main home page displays all information about the user’s web portal such as…

Introduction

Thru Add-In for IBM Notes User Guide » Introduction

The Thru Add-In (Connector) for IBM Notes allows companies to expand their email messaging environment and provides endpoint message protection without file size limitations. It seamlessly adds expiration and password-protection functionality that enables users to…

Share – Sharing direct links to Folders or Files

Thru Web User Guide » Tools Menu » Share – Sharing direct links to Folders or Files

You can share folders and files directly from Thru as a direct link Links to Folders can be shared only with other users of the site that have permissions to access the folder Links to Files can be shared with and without protection and shared externally. …

Proxy Settings Tab

Thru Add-In for IBM Notes User Guide » Thru Preferences » Proxy Settings Tab

Proxy settings define the proxy server and proxy authorization information used to connect to Thru site. A. Always use IE proxy settings (not configured): “Use IE settings” (default value) B. Direct connection: Direct connection mode allows communication with…

3.2 – Operations in the Audit-Activity Log

Thru Add-In for Salesforce User Guide » 3 – Viewing Audit Activity » 3.2 – Operations in the Audit-Activity Log

The Operation heading tells what kind of operation was performed and the associated time. All of these operations can be found both in the Activity History and in the Audit-Activity Log. Four common Operations are defined below: Secure Message: a Thru Email has…

Creating a Folder

Thru Web User Guide » Tools Menu » Creating a Folder

The Add Folder button allows you add additional folders to your existing folder tree. To add a folder inside a folder: 1. Click the folder in the folder tree to select it. Click Add Folder in the User Tools bar. The Add Folder window displays. In the Name…

Choose Folders to Sync to Your Desktop

Thru Desktop Sync User Guide » Choose Folders to Sync to Your Desktop

After installing Thru Sync to your desktop, you will be prompted to setup your Thru account. Enter your Thru Server URL, Username and Password. After successfully logging in, you will be able to choose Thru folders from your account to sync with your computer.…

Publishing a file via Thru

Thru Web User Guide » File and Folder Details Tabs » View Summary of Content » Publishing a file via Thru

To make a file available for download via a Published page use the Publishing feature, you must be a user in the Publishing Users group to get access to this function. Once you have submitted your file for publishing, a user belonging to the Publishing Administrators…

Publishing a File

Thru Add-In for Outlook User Guide » Using Thru Explorer » Publishing a File

To make a file available for download via Publishing (creating a link to the file) you must be a user in the Publishing Users group. Once you have submitted your file for publishing, a user belonging to the Publishing Administrators group will need to publish a file.…

Add Thru Dropbox™ Link to Email Signature

Thru Add-In for Outlook User Guide » Sending Files and Folders – Thru Add-In for Outlook » Add Thru Dropbox™ Link to Email Signature

Any Thru user with a Home folder can create a Thru Dropbox™ link to include in an Outlook email signature. This link allows non-Thru users to securely send large files and sensitive information directly to a user’s Thru Dropbox. All of this mail goes…

Using Thru Side Panel

Thru Add-In for Outlook User Guide » Using Thru Side Panel

Thru Side Panel is a tool within the Thru Add-In for Outlook for users to add, manage and download content from their Thru file system without leaving Outlook. Watch this quick video and learn how to navigate your files and folders within the Thru Side Panel:…

View Summary of Content

Thru Web User Guide » File and Folder Details Tabs » View Summary of Content

The Summary tab allows you to view and edit the item’s name and description. It also displays the name of the User who originally uploaded the item and who last modified the file along with the modification date. The Inquire link opens a new email composition…

Using Thru Explorer

Thru Add-In for Outlook User Guide » Using Thru Explorer

This section of the Thru Add-In for Outlook User Guide will show you how to use the Thru Explorer desktop application. Thru Explorer lets you access, send, and manage your files and folders stored in Thru without using a web browser. To locate and open Thru…

View Properties and Activity Stream

Thru Add-In for Outlook User Guide » Using Thru Side Panel » Using “Your Files” Tab » File and Folder Actions » View Properties and Activity Stream

To view the Properties and Activity Stream details of files/folders: Right-click the file/folder and click either Properties or Activity Stream. A window opens that has four tabs for properties General, Activity Stream, Publishing, Versions. Properties The…

1.1.6 – Email Body

Thru Add-In for Salesforce User Guide » 1 – Getting Started » 1.1 – Sending Files and Folders – Thru Add-In for Salesforce » 1.1.6 – Email Body

Public Message Tab – This is the body of the email where you can enter text that will be seen by all recipients of the message with the same format and security as a regular email. Private Message Tab – If the body of your email also contains sensitive…

Select Language

Thru Web User Guide » Getting Started with the Thru Web Portal » Select Language

Thru’s multilingual support feature allows users to navigate Thru in their preferred language via a web browser. The language drop-down menu is accessed on the Thru web browsers user dashboard and is located by finding the blue globe icon as shown. Simply…

Receiving a Thru Message

Thru Add-In for Outlook User Guide » Sending Files and Folders – Thru Add-In for Outlook » Receiving a Thru Message

When a user sends a message with Thru, the recipient of the message will receive an email notification that looks like the following image: The email notification contains custom branding and messaging that can be set by a company’s Thru Administrators. To…

Downloading from a link that requires a login

Thru Web User Guide » Tools Menu » Downloading Files » Downloading from a link that requires a login

This section goes over how to access files that were sent to you and require you to login. After clicking the download link, you will be taken to the Secure Message Login page Asking you to register a new user account or to log in with a previously registered user…

Secure Message Login – Registered Recipient Login

Thru Web User Guide » Secure Message Login – Registered Recipient Login

This section goes over how to access files that were sent to you and require you to login before having access. After clicking the download link, you will be taken to the Secure Message Login page Asking you to register a new guest user account or to log in with a…

Sending Files with Thru Add-In for IBM Notes

Thru Add-In for IBM Notes User Guide » Getting Started with Thru Add-In for IBM Notes » Sending Files with Thru Add-In for IBM Notes

Thru Add-In (Connector) for IBM Notes allows a user to create an email and attach local files/folders and files/folders stored in Thru Cloud of any size for a secure delivery. To create a new Thru email, click on Send Thru button on Thru Emails tab. On first use,…

Contacts – Create & Manage

Thru Web User Guide » Dashboard and Navigation Menu » Navigation Menu » Contacts – Create & Manage

You can store contacts in Thru to make it easier and faster to send new Thru emails. This is an address book of email addresses and email lists which can be used when emails are sent via Thru web portal only. Each Thru user has own set of Contacts and Contact lists.…

System Requirements – Add-In for Outlook

Thru Add-In for Outlook User Guide » System Requirements – Add-In for Outlook

In order for proper operation of the Thru Add-In for Outlook, the following software and hardware requirements must be met: Operating Systems Windows 10 Windows 8.1 Windows 7 *Microsoft mainstream support for Windows 8.1 ended Jan. 9, 2018 and mainstream…

Create a Link to Your Thru Dropbox™

Thru Web User Guide » Using Thru Dropbox™ » Create a Link to Your Thru Dropbox™

To securely receive large files with Thru from non-registered users, you can create a link to your Thru Dropbox™. This lets non-Thru users securely send files directly into a user’s Thru Dropbox. The URL link format is:…

Downloading Files

Thru Web User Guide » Tools Menu » Downloading Files

The Download button allows you to download files and folders that are already uploaded to your Thru server. Use the Folder Tree on the left to navigate to the files or folders you want to download. You cannot access disabled folders; they are grayed-out to…

Add Thumbnails to Files

Thru Web User Guide » File and Folder Details Tabs » Add Thumbnails to Files

Thumbnail view is available from the View options when listing files. Thumbnails are reference graphics which are created automatically for many graphic files. If the file is not one of the supported image formats, you can upload a custom image to be the image…

Search Bar

Thru Web User Guide » Dashboard and Navigation Menu » Search Bar

The Search Bar allows users to quickly locate file(s) and folder(s) within Thru Web. 1. Type your search parameters. 2. Click Search. Perform searches of the files that you have within your Thru server. You can also use Wild Card searches within this…

Sending Files – Thru Web

Thru Web User Guide » Tools Menu » Sending Files – Thru Web

The Send button allows you to send files and folders located in the file system to recipients. To send a file or folder, check the boxes next to the files or folders you wish to send, and click the Send button. Once you click on the Send button, the email form…

Setting Thru Preferences

Thru Add-In for Outlook User Guide » Setting Thru Preferences

You can access Thru Preferences in Outlook’s menu by selecting File > Thru Settings Connection Connection allows you to set the Thru Server URL. Enter the following information: Your company’s Thru URL: (i.e. https://companyname.thruinc.net) Your…

Notifications – View & Modify Folder Notifications

Thru Web User Guide » Dashboard and Navigation Menu » Navigation Menu » Notifications – View & Modify Folder Notifications

This section explains how to use the Notifications feature. Notifications allows users to receive email notifications for multiple types of transactions that take place within a selected folder. This feature is ideal to use when a folder is being shared among…

Sent Emails – Viewing and Modifying

Thru Web User Guide » Tools Menu » Sending Files – Thru Web » Sent Emails – Viewing and Modifying

To view or modify Thru messages that you have already sent with the Thru web application, go to Sent Emails from the top menu. Sent Emails contains all Thru emails that are sent using Thru Web, Thru Add-Ins, or any application that uses the Thru file transfer system.…

Sent Emails – Viewing & Modifying Sent Messages

Thru Web User Guide » Dashboard and Navigation Menu » Navigation Menu » Sent Emails – Viewing & Modifying Sent Messages

To view or modify Thru messages that you have already sent with the Thru web application, go to Sent Emails from the top menu. Sent Emails contains all Thru emails that are sent using Thru Web, Thru Add-Ins, or any application that uses the Thru file transfer system.…

3.3 – Searching the Audit Activity Log

Thru Add-In for Salesforce User Guide » 3 – Viewing Audit Activity » 3.3 – Searching the Audit Activity Log

To search using the Audit-Activity Log for any of the six ways, you simply enter your search terms in the correct field and click Go. The following explains each in depth. Thru Tracking Number A Thru Tracking Number is associated with every Thru Email that you send.…

Considerations when downloading using Java

Thru Web User Guide » Tools Menu » Downloading Files » Considerations when downloading using Java

People that receive Thru download links requiring Java will need to install and configure Java on their computer and in their browser. The recommended location to get the Java software is Java Download. Install the 32-bit version of Java if you are using 32-bit…

Features and Functions

Thru Add-In for SharePoint User Guide » Sending Files via Thru Add-In for SharePoint » Features and Functions

The following sections explain each of the features and functional capabilities of sending files via Thru Email. Adding Recipients A. [To]: To: This is a required field that must contain at least one email address. You can browse or search the directory to add any…