Thru, Inc., Privacy Policy

Last Updated: January 4, 2018
Thru, Inc., takes your privacy very seriously. Please read the following to learn more about our privacy policy.

This policy covers how Thru treats personal information that Thru collects and receives, including information related to your past use of Thru services. Personal information is information about you that is personally identifiable like your email address and name.
This policy does not apply to the practices of companies that Thru does not own or control, or to people that Thru does not employ or manage.
This privacy statement covers the site Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices.
If you have questions or concerns regarding this statement, you should contact Thru, Inc., 909 Lake Carolyn Parkway, Suite 750, Irving, TX 75039. Telephone: 214-496-0100.

Thru only collects email addresses when you send file(s) using Thru. The email address of the person distributing files and the email addresses of those on the distribution list are stored in the Thru system. These email addresses are NOT shared with any other company and are ONLY used for file track file(s) tracking and reporting purposes.
Personal information is collected for the Reseller Program, including Email Address, Name, Company Name & Phone Number. This information is ONLY used for verification and is not used for any other purpose.

Thru does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide services you have requested or under the following circumstances:
We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Thru EULA, or as otherwise required by law.
We transfer information about you if Thru is acquired by or merged with another company. In this event, Thru will notify you before information about you is transferred and becomes subject to a different privacy policy. Notification of an acquisition or merger will be done via email. Users will have the option as to how your information will be used.

A user can delete or modify/change their personal information from the site after it has been collected by emailing
Users who have their own Thru site are able to delete or modify/change personal information using the ‘MY PROFILE’ in the application.
Thru provides stringent technical access controls and policies that prevent unauthorized access to any user data.  Access to user data such as file names, locations and metadata, not files,  in order to provide operational and technical support and to provide information when Thru is legally required to do so, Thru senior management may authorize a very limited number of employees limited access to said user data. Thru employees are carefully screened including background checks before any access authorization is granted. All transactions are monitored, logged and maintained in a tamper-proof environment for audit and tracking purposes.

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.
We use session ID cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie automatically expires when you close you browser.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.
This privacy statement covers the use of cookies by Thru only and does not cover the use of cookies by any third parties.

We limit access to personal information about you to employees who we believe reasonably need to come into contact with information to provide services to you or in order to do their jobs.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send email to us at

Thru, Inc., complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. To learn more about the Privacy Shield program, please visit
In compliance with the Privacy Shield Principles, Thru, Inc., commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Thru.
Thru, Inc., commits to cooperate with EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) and comply with the advice given by such authorities with regard to human resources data transferred from the EU and Switzerland in the context of the employment relationship.

If you have any complaints regarding our compliance with the Safe Harbor Frameworks, you must first contact us at and Thru will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Information. For complaints that cannot be resolved between Thru and the complainant, Thru will cooperate with JAMS pursuant to the JAMS International Mediation Rules.

Thru may update this policy. We will notify you about significant changes in the way we treat personal information by sending notice to the primary email address or by placing a prominent notice on our site.

Thru, Inc.
909 Lake Carolyn Parkway, Suite 750
Irving, Texas 75039