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Considerations when downloading using Java

Thru Web User Guide » Tools Menu » Downloading Files » Considerations when downloading using Java

People that receive Thru download links requiring Java will need to install and configure Java on their computer and in their browser. The recommended location to get the Java software is Java Download. Install the 32-bit version of Java if you are using 32-bit…

Java Upload

Thru Web User Guide » Tools Menu » Uploading Files » Java Upload

To upload files or folders to a selected folder, click the Upload button found on the User Tools bar. In this view you can either drag and drop files and folders or click on the Add button to browse for the files or folders Once the files are queued, click the…

Thru Java Application download

Thru Web User Guide » Tools Menu » Downloading Files » Thru Java Application download

Thru’s external download page’s now offers download options via a Java web start For the browsers that do not support traditional Java applets any longer such as Chrome, Firefox and Edge Please download and run .JNLP file with Thru Java Application to…

Checking currently installed Java version

Thru Web User Guide » Tools Menu » Downloading Files » Considerations when downloading using Java » Checking currently installed Java version

Start Java from the Control Panel in Windows Double click the Java icon Click on the select About A popup will display current Java version used to run applet. Current version as of 19th of May 2017 is Version 8 Update 131 (build…

Pausing File Uploads and Downloads

Thru Web User Guide » Tools Menu » Pausing File Uploads and Downloads

Thru supports pause/resume for large file uploads and downloads with a checkpoint restart feature. To use checkpoint restart for file uploads, you can use either Browser or Java. Using checkpoint restart for downloads is only available in Java. !Google Chrome only…

Selecting Thru Upload Options

Thru Web User Guide » Selecting Thru Upload Options

Thru offers two types of upload methods: Java and Browser The following table describes the different features for each method. Browser Upload Browser Upload can be used with any browser and is the default option selected when you are using any browser other…

Browser Upload

Thru Web User Guide » Tools Menu » Uploading Files » Browser Upload

Selecting Browser Upload displays the window shown below when using a browser that supports HTML5. 1. Click Select files and a dialogue box will open for you to navigate to the file you wish to upload. 2. Click Open to select the file and it will appear it the…

Downloading Files

Thru Web User Guide » Tools Menu » Downloading Files

The Download button allows you to download files and folders that are already uploaded to your Thru server. Use the Folder Tree on the left to navigate to the files or folders you want to download. You cannot access disabled folders; they are grayed-out to…

Uploading Files Using Thru Dropbox™

Thru Web User Guide » Using Thru Dropbox™ » Uploading Files Using Thru Dropbox™

A Thru Dropbox is assigned to each Thru user account that has been enabled with a HOME folder. Follow these instructions to use Thru Dropbox™. Type the Thru user’s email address in the To: field. This is the email address of the person that has a user…

Defining FTP Settings

Thru Web User Guide » Defining FTP Settings

If you are a user of Thru that needs to access the platform via an FTP client the following information should help Thru’s FTP platform will allow you to log into your site using FTP protocol. *SFTP and FTPS access requires IP address whitelisting with us…

1.1.2 – Subject

Thru Add-In for Salesforce User Guide » 1 – Getting Started » 1.1 – Sending Files and Folders – Thru Add-In for Salesforce » 1.1.2 – Subject

Type in the subject of the Thru message. This field will automatically be populated with the case number when you open a new Thru Email through a case.

Versions

Thru Add-In for Outlook User Guide » Using Thru Side Panel » Using “Your Files” Tab » File and Folder Actions » Versions

If your Thru site has versioning enabled, when selecting a file that has been versioned in the side panel a Versions section appears From this view you can restore previous versions or download previous versions

Tools Menu

Thru Web User Guide » Tools Menu

The Tools Menu lets you manage files and folders when navigating through the folder system. When navigating anywhere in the folder tree, the toolbar shown below is always located above the files and folders panel. This section will explain how to use each of these…

Share – Sharing direct links to Folders or Files

Thru Web User Guide » Tools Menu » Share – Sharing direct links to Folders or Files

You can share folders and files directly from Thru as a direct link Links to Folders can be shared only with other users of the site that have permissions to access the folder Links to Files can be shared with and without protection and shared externally. …

Download / Upload

Thru Add-In for IBM Notes User Guide » Thru Explorer » Access Thru Explorer Options » Download / Upload

Click on the Download tab to access the settings. Behavior When Files Already Exist in the target location while uploading or downloading: Select the action of the Thru Add-In if the file with the same name exists in the target folder. Example: If a file named Car…

Access Scanned Documents On-the-Go from Any Device

Thru Add-In for Xerox » Access Scanned Documents On-the-Go from Any Device

All files uploaded to the Thru Cloud are easily searchable and can be accessed immediately via web browsers, mobile devices, email applications (Outlook and IBM Notes) and business applications (Salesforce and SharePoint). You also can be notified in real time via…

Storage Information

Thru Web User Guide » File and Folder Details Tabs » View Summary of Content » Storage Information

You can work out how much storage a folder is using by selecting (not double click) the folder in question. Then under the Summary Tab you will see “Storage Information” (see screenshot below) When you click on the Storage Information button you will see…

View Sync Warnings

Thru Desktop Sync User Guide » View Sync Status and Synchronization Changes » View Sync Warnings

The Warnings view contains the list of items for which a user’s changes were not applied due to any reason. The cases can be the following: A conflict occurred User deleted a folder which contains a sub-folder which is not synced Note: Contact your Thru…

Sync Dashboard

Thru Desktop Sync User Guide » View Sync Status and Synchronization Changes » Sync Dashboard

A dashboard will open and show the status of your synced Thru folders. This dashboard will also notify you of sync errors and warnings. When syncing is finished, a popup notification will appear in the system tray to notify you that actions have been made in…

View Sync Errors

Thru Desktop Sync User Guide » View Sync Status and Synchronization Changes » View Sync Errors

The Errors section displays any issues preventing files/folders from being synchronized with the Thru server. The following reasons can prevent syncing: File is locked locally by some application. User cannot create items in current folder (not enough permission or…

Protected Thru Dropbox™

Thru Web User Guide » Using Thru Dropbox™ » Protected Thru Dropbox™

A protected mode exists for the Thru Dropbox™, that requires external senders to self-register and then authenticate to upload files to a user’s Thru Dropbox™. When clicking on a protected Thru Dropbox™ link, a login/registration page appears See…

Sending Files – Thru Web

Thru Web User Guide » Tools Menu » Sending Files – Thru Web

The Send button allows you to send files and folders located in the file system to recipients. To send a file or folder, check the boxes next to the files or folders you wish to send, and click the Send button. Once you click on the Send button, the email form…

File and Folder Details Tabs

Thru Web User Guide » File and Folder Details Tabs

File and Folder Details Tabs provide additional information and functionality for a selected folder or file. The location of these tabs varies due to the responsive user interface. On larger screens or when the folder tree is minimized, the details tabs are found…

Change Expiration Date

Thru Add-In for Outlook User Guide » Using Thru Side Panel » Using “Sent Items” Tab » Edit Sent Items » Change Expiration Date

All files and folders sent with Thru have a download expiration date that can be modified at any time. When sent files are expired, they are no longer able to be downloaded by recipients. To change the expiration date of files and folders: Click the drop-down arrow…

IBM Notes Add-In for Thru based on treeMailS Technology- User Guide

Thru Add-In for IBM Notes User Guide » IBM Notes Add-In for Thru based on treeMailS Technology- User Guide

This section will show you how to send files with the Thru IBM Notes Add-In for treeMailS. The add-in is a feature of the treeMailS email signature manager for IBM Notes that allows users to quickly send files of any size without blocking the email client. It is…

Receiving a Thru Message

Thru Add-In for Outlook User Guide » Sending Files and Folders – Thru Add-In for Outlook » Receiving a Thru Message

When a user sends a message with Thru, the recipient of the message will receive an email notification that looks like the following image: The email notification contains custom branding and messaging that can be set by a company’s Thru Administrators. To…

Receive files from external users with Thru Dropbox™

Introduction » Receive files from external users with Thru Dropbox™

If you need to securely receive large files from users without a Thru account. You can create a link to your Thru Dropbox and make it available from email signatures, web portals, and anywhere that supports hyperlinks. When users upload files to your Thru Dropbox,…

Notifications – View & Modify Folder Notifications

Thru Web User Guide » Dashboard and Navigation Menu » Navigation Menu » Notifications – View & Modify Folder Notifications

This section explains how to use the Notifications feature. Notifications allows users to receive email notifications for multiple types of transactions that take place within a selected folder. This feature is ideal to use when a folder is being shared among…

View and Manage File Versions

Thru Web User Guide » Tools Menu » View and Manage File Versions

When you overwrite a file within a Thru folder, Thru records a timeline of all previous versions of the file within the “Versions” tab. The timeline records who created a version, what time it was made, the size of the file, and the file’s owner. To have…

Sent Emails – Viewing & Modifying Sent Messages

Thru Web User Guide » Dashboard and Navigation Menu » Navigation Menu » Sent Emails – Viewing & Modifying Sent Messages

To view or modify Thru messages that you have already sent with the Thru web application, go to Sent Emails from the top menu. Sent Emails contains all Thru emails that are sent using Thru Web, Thru Add-Ins, or any application that uses the Thru file transfer system.…

Sent Emails – Viewing and Modifying

Thru Web User Guide » Tools Menu » Sending Files – Thru Web » Sent Emails – Viewing and Modifying

To view or modify Thru messages that you have already sent with the Thru web application, go to Sent Emails from the top menu. Sent Emails contains all Thru emails that are sent using Thru Web, Thru Add-Ins, or any application that uses the Thru file transfer system.…

Upgrading the Software

Thru Add-In for IBM Notes User Guide » Introduction » Upgrading the Software

Users are able to upgrade their installation of the Thru Add-In when a newer version is released or to repair the existing installation if problems occur with the current application. This can be accomplished either by manually running the Thru Add-In Setup file…

Message password

Thru Web User Guide » Tools Menu » Sending Files – Thru Web » Message password

Thru site admins have the option to switch to a message password option instead of recipient login This option has a few different modes of working When enabled in its default manner the following is displayed for the users : Password for the distribution is not…

Add to Notifications

Thru Web User Guide » Tools Menu » Add to Notifications

Note : Setting notifications are only for folders, not files. Any folder can be checked and added to the Notifications sections of Thru Web. The Notifications section is found on the main dashboard menu located at the top of the web portal. When a folder is…

Concurrent editing can result in conflicted copies

Thru Desktop Sync User Guide » Troubleshooting » Concurrent editing can result in conflicted copies

An issue can occur when multiple users open the same file in MS Desktop Applications such Excel in synchronized areas and where Excel auto-saves the files. If any user made any changes, changes for that user will be in the last conflict copy with that user’s…

Editing File and Folder Properties

Thru Add-In for Outlook User Guide » Using Thru Explorer » Editing File and Folder Properties

To view the properties of the File or Folder: 1. Right-click the file and then select Properties. The Properties window displays. 2. To edit general properties: a. Edit any of the following information: Name of the file. Description (this is optional and…

User Drop-Down Menu

Thru Web User Guide » Dashboard and Navigation Menu » User Drop-Down Menu

The user drop-down menu is located at the top right corner next to the Advanced Search button. The menu is accessed by clicking on the button that displays the user’s name. The selections found in this drop-down menu are listed below. Administration This…

View Properties and Activity Stream

Thru Add-In for Outlook User Guide » Using Thru Side Panel » Using “Your Files” Tab » File and Folder Actions » View Properties and Activity Stream

To view the Properties and Activity Stream details of files/folders: Right-click the file/folder and click either Properties or Activity Stream. A window opens that has four tabs for properties General, Activity Stream, Publishing, Versions. Properties The…

1.1.1 – Recipients

Thru Add-In for Salesforce User Guide » 1 – Getting Started » 1.1 – Sending Files and Folders – Thru Add-In for Salesforce » 1.1.1 – Recipients

To – You need to have at least one recipient in the email. If you have selected a Contact, Lead, or Opportunity, this field will automatically be populated with the email address of that contact. It will not automatically be filled when you have an account or a…

Changing the Expiration Date

Thru Add-In for Outlook User Guide » Using Thru Explorer » Accessing the Sent Thru Folder » Changing the Expiration Date

You can change the expiration date of a Thru email from the Sent Thru folder. Select the Thru email you wish to edit, and then click Modify. The Edit Thru message window opens. Click on the arrow to the right of the date and select the new date on which…

View and Modify Access to Content

Thru Web User Guide » File and Folder Details Tabs » View and Modify Access to Content

The Access tab displays who has access to the folder and what functions they can perform. The Access tab does not appear when viewing files, only folders. Only users with Manage rights can click Modify to edit the access settings. Note : Access rights also apply…

Sending Files and Folders – Thru for Android

Thru Mobile Apps » Using Thru for Android » Sending Files and Folders – Thru for Android

To send files and folders with Thru for Android: Navigate to the file or folder you want to send and touch the checkbox to its left. After the box is checked, touch the mail icon on the bottom of the screen. After you touch the mail button, you are taken to the…

Create and Save Office Files to Thru

Thru Add-In for Office 365 User Guide » Create and Save Office Files to Thru

This section of the Thru Add-In for Office 365 guide will show you how to create new Office files (from Word, Excel or PowerPoint) and save them to your Thru site. Follow the steps below to get started: First, open up the Office app that you would like to use (Word,…

Sending Files and Folders – Thru for iOS

Thru Mobile Apps » Using Thru for iPhone and iPad » Sending Files and Folders – Thru for iOS

To send files and folders within the Thru iOS application: Navigate to the file or folder you want to send and touch the checkbox to its left. After the box is checked, touch the mail icon on the bottom left of the screen to begin creating your Thru…

Folders – Access & Navigate Files and Folders

Thru Web User Guide » Dashboard and Navigation Menu » Navigation Menu » Folders – Access & Navigate Files and Folders

To access and navigate your files and folders in Thru, use the folder tree to the left of the screen to browse your folder hierarchy and use the dashboard on the right to view the contents of folders. The folder tree in Thru web portal is positioned to the left of…

Sending Files with Thru Add-In for IBM Notes

Thru Add-In for IBM Notes User Guide » Getting Started with Thru Add-In for IBM Notes » Sending Files with Thru Add-In for IBM Notes

Thru Add-In (Connector) for IBM Notes allows a user to create an email and attach local files/folders and files/folders stored in Thru Cloud of any size for a secure delivery. To create a new Thru email, click on Send Thru button on Thru Emails tab. On first use,…

Contacts – Create & Manage

Thru Web User Guide » Dashboard and Navigation Menu » Navigation Menu » Contacts – Create & Manage

You can store contacts in Thru to make it easier and faster to send new Thru emails. This is an address book of email addresses and email lists which can be used when emails are sent via Thru web portal only. Each Thru user has own set of Contacts and Contact lists.…

Add Thumbnails to Files

Thru Web User Guide » File and Folder Details Tabs » Add Thumbnails to Files

Thumbnail view is available from the View options when listing files. Thumbnails are reference graphics which are created automatically for many graphic files. If the file is not one of the supported image formats, you can upload a custom image to be the image…

Publishing a File

Thru Add-In for Outlook User Guide » Using Thru Explorer » Publishing a File

To make a file available for download via Publishing (creating a link to the file) you must be a user in the Publishing Users group. Once you have submitted your file for publishing, a user belonging to the Publishing Administrators group will need to publish a file.…

Create a Link to Your Thru Dropbox™

Thru Web User Guide » Using Thru Dropbox™ » Create a Link to Your Thru Dropbox™

To securely receive large files with Thru from non-registered users, you can create a link to your Thru Dropbox™. This lets non-Thru users securely send files directly into a user’s Thru Dropbox. The URL link format is:…

Locate Outlook Email Attachments Sent With Thru

Thru Add-In for Outlook User Guide » Using Thru Side Panel » Using “Your Files” Tab » Locate Outlook Email Attachments Sent With Thru

Whenever you send file attachments via the Thru Add-In for Outlook, the file attachments are automatically stored in your Outbox folder and are organized by the date they were sent. Your Outbox folder can be located directly from the side panel of the Outlook Add-In.…

3.3 – Searching the Audit Activity Log

Thru Add-In for Salesforce User Guide » 3 – Viewing Audit Activity » 3.3 – Searching the Audit Activity Log

To search using the Audit-Activity Log for any of the six ways, you simply enter your search terms in the correct field and click Go. The following explains each in depth. Thru Tracking Number A Thru Tracking Number is associated with every Thru Email that you send.…

Download and Install

Thru Add-In for Office 365 User Guide » Download and Install

This section of the Thru Add-In for Office 365 guide will show you how to download and install the add-in. Downloading the Add-In To download the latest version of the Thru Add-In for Office 365, go here:…

Access and manage files with control

Introduction » Access and manage files with control

With Thru, you can easily access and manage your online content from any device. You can choose to share content with any member of your Thru site by modifying access settings for each of your folders. Example 1: Access via your browser on the Web Example 2:…

Setting Thru Preferences

Thru Add-In for Outlook User Guide » Setting Thru Preferences

You can access Thru Preferences in Outlook’s menu by selecting File > Thru Settings Connection Connection allows you to set the Thru Server URL. Enter the following information: Your company’s Thru URL: (i.e. https://companyname.thruinc.net) Your…

Open and Edit Office Files

Thru Add-In for Office 365 User Guide » Open and Edit Office Files

This section of the Thru Add-In for Office 365 guide will show you how to open and edit Office files that are stored in your Thru site from your desktop’s Office applications (Word, Excel, PowerPoint). Follow the steps below to get started: First, open up the…

1.1.3 – Add Attachment

Thru Add-In for Salesforce User Guide » 1 – Getting Started » 1.1 – Sending Files and Folders – Thru Add-In for Salesforce » 1.1.3 – Add Attachment

Click Add Attachments to select which files you would like to send to the recipients. An Add Attachments window will appear. Files and Folders stored in Salesforce or in the Thru Server can be attached using this dialog box. Files or folders located on your C: drive…

Features and Functions

Thru Add-In for SharePoint User Guide » Sending Files via Thru Add-In for SharePoint » Features and Functions

The following sections explain each of the features and functional capabilities of sending files via Thru Email. Adding Recipients A. [To]: To: This is a required field that must contain at least one email address. You can browse or search the directory to add any…