Reduce the latency and frustration of sending software across geographical distances with Thru’s Global Content Delivery Network. Greatly enhance user experience and enable business needs to be served efficiently, irrespective of location on the globe.
Securely receive damaged databases from customers and easily distribute software patches and builds.
Meet revenue recognition requirements in compliance with GAAP using Thru’s ability to perform an audit of all transactions.
With over 1,200 customers worldwide, our customer delivers best-in-class supply chain management solutions. The customer chose Thru for easily and securely managing software delivery and entitlement needs, as its aging FTP infrastructure was not able to keep up with the pace of their file transfer demands.
The software company replaced FTP and added “Software File Exchange & Support” capability with the Thru Partner File Exchange Portal to support troubleshooting operations for their customers. The workflow is enabled as below:
1 – The customer’s on-premises folder system of customers contains all retention policies and workflow.
Initial Account Provisioning:
2 & 3 – When a partner requests an account – the administrator receives a notification and approves or rejects the request.
4 & 5 – Upon approval, the partner receives the notification of a new account creation and Thru’s unique workflow automatically creates a Partner subfolder in the Thru Cloud with read / write permissions (using the software company’s rules and polices) which is replicated in the customer’s on-premises folder system behind the firewall, using Thru’s unique Mirroring feature.
Software File Exchange and Support Operations:
6 & 7 – When a Partner uploads files into their folder (log files, dump files, etc.), the support desk (and domain users) that are subscribed to the specific folders receive a notification that files have been uploaded into a Partner folder.
8 – The support representative downloads the files and resolves the support issue and uploads fixes/patches/software updates for the support cases back into the Partner’s specific folder.
9 – The system notifies the Partner that a new file has been uploaded into their folder – they download this file from the Cloud.
With Thru, the software company is able to easily manage software file exchange for their customer support and troubleshooting operations.