Secure Document Exchange

Send and receive documents and files securely

Sending confidential documents via post, fax and email is still a common practice but does not provide necessary security or tracking. It is critical to protect documents containing sensitive data while being exchanged both internally within companies and externally with clients, partners, vendors and regulatory agencies. Using the right secure document exchange solution provides both protection of information and full control and oversight of files going in and out of the business.

What Is Secure Document Exchange?

Secure document exchange is a solution that allows people to easily send and receive files securely from anywhere at any time while meeting compliance requirements such as end-to-end encryption (E2EE) and audit logs of all transfers. You can rest assured knowing that documents being exchanged are not compromised.

what is secure document exchange

Why Use Secure Document Exchange?

secure document exchange on desktop computer or mobile

Zero Trust Security Approach

With identity theft and fraud occurrences continuing to rise, documents and files containing confidential and personally identifiable information (PII) must be validated and secured while in transit and at rest. Documents transferred by Thru’s cloud-based service are protected with end-to-end encryption and antivirus scanning—our automated file transfer service scans files up to 250MB. Our architecture is built on multiple levels of security at the infrastructure, application and data layers and undergoes regular intrusion detection and prevention scans to identify and fix vulnerabilities and threats.

In addition to added security, using Thru to exchange files and documents includes the following four benefits:

Improve Customer Experience

Easy-to-use upload portals improve customer experience. Users can easily and quickly upload and download files.

rocket representing fast file transfer

Visibility into File Activity

Control access to documents, such as viewing, editing and downloading. Track documents and run comprehensive audit reports on all file activities such as downloads/uploads, transfers and deletions.

secure document exchange enables control and monitoring

Send / Receive Large Files

Securely access and share files of any size from desktops or mobile devices via web browsers and email clients. Anyone can upload documents directly to your secure Thru Dropbox™ account.

illustration of monitor with secure file drop

Easily Integrate

Add out-of-the-box plugins to Microsoft Outlook/Office 365 and Salesforce to exchange documents without interruptions to daily processes. Integration via APIs and an embeddable file upload widget are also available.

easily integrate with secure document exchange

Thru Solution for Secure Document Exchange

Thru’s cloud-based file transfer system provides a gateway for external users to securely exchange documents with an organization via a web-based interface. The diagram below illustrates using Thru for secure document exchange for both file upload and download. Thru’s MFT tool, deployed in the cloud as a service, secures file transfers between the enterprise and its customers. Thru is both client and server and supports the main file transfer protocols: HTTPS, SFTP and FTPS.

Upload File Flow

Customers needing to send files to the enterprise can upload files in a web portal over HTTPS or directly via SFTP/FTPS. A developer API SDK includes an upload widget that is easily integrated into the enterprise-branded web portal.

Download File Flow

Companies needing to provide files to its customers or partners—or to anyone—can use Thru for secure, trackable delivery. Recipients download the files using a link within an email or via a web portal.

illustration of thru cloud file transfer system being used for secure document exchange to upload and download files

Secure Document Exchange Use Cases

Secure document exchange with Thru provides confidentiality and accountability that sending files via other means does not achieve. Transferring documents using Thru ensures the integrity of client and company data. Users can easily and safely exchange sensitive information while administrators have the necessary controls to manage and monitor file transfers to help meet strict regulations. The following three use cases highlight common document exchange scenarios.

Insurance Claims

Insurance firms use Thru for their claim submissions portal. Customers can identify themselves with a case number which is included in the metadata when file is uploaded. Files are encrypted in transit and at rest. Thru is GDPR-compliant allowing users to request their details to be removed. Files can be routed once uploaded, based on the configuration of the Thru Flow.

Software Distribution

Software companies, ranging from medical to technology sectors, distribute files to customers using Thru which is integrated into their CRM system and software entitlement tools. Software builds are stored in Thru in the cloud, enabling customers to access the software via a web portal or a link within an email.

Support Files

To diagnose issues, companies use Thru to receive customers’ data files, such as logs and databases output from the system. Customers quickly and simply upload large files using Thru via a web interface or directly via SFTP/FTPS. Files are then routed or accessed by case workers in the support team. Thru is designed to send extremely large files over the internet.

Customer Success Stories of Secure Document Exchange

Secure and Track Documents

Plus500 has an active customer base of over 317,000 with 37 million positions opened and nearly $1.3 trillion global trade value in 2017.

  • Manages critical file exchange processes daily with customers and partners.
  • Integration of application servers with Thru platform via Thru Web Services API.
  • Meets finance industry’s tightly controlled governance requirements.

Plus500 logo

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File Upload/Download for Salesforce

Bi-directional exchange of the files attached to support cases in Salesforce–based support systems:

  • Logs and software patches.
  • 60K+ users.
  • 10TB monthly uploads and 100TB+ storage.
  • Integration of Dell EMC Salesforce Lightning support environment with Thru Lightning file management component and Thru platform via Web Services API.

Dell EMC logo

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File Distribution to Customers

  • Thru deployment in ACI datacenters.
  • Distribution of software products to the customers based on entitlements.
  • Mission Critical workflow of software distribution in high-security environment.
  • Integration of custom Salesforce application and Oracle/Java back-end application with Thru platform via Thru Web Services API to manage product files, user accounts and security.

ACI Universal Payments logo

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Large File Uploads

  • Inbound flow of support logs and databases for repair.
  • Outbound flow of software patches and fixed databases.
  • Thru Web portal facing customers and used by support staff (HTTPS) and Thru SFTP server—2 protocols used.
  • Thru integrated with Active Directory.

Sage logo

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Distribution of Software Patches

  • Distribution of software patches as part of support system.
  • Integration of custom Salesforce application with Thru platform using Thru Web Services API.

Vocera Communications logo

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Customer File Upload and Download

  • Distribution of software releases, updates and patches to the customers via Salesforce and Thru.
  • Revenue recognition for public company based on guaranteed delivery of a software package to the customer.
  • Integration of custom Salesforce front-end with Thru Salesforce Connector.

Manhattan Associates logo

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Have questions about our secure document exchange solution or want to see a demo?

Please contact us! Since 2002, we have analyzed, discussed and solved file exchange challenges.


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