Electronic Software Distribution & Management

Use our cloud for your commercial software delivery and management

Illustration for Electronic Software Delivery

Modern enterprises run on software. By sending software updates in a reliable and auditable way, enterprises can improve efficiency, reduce time to market and decrease risk. When issues arise, customers can securely send log files and databases to support, improving efficiency and reducing time to market.

There are two main challenges in software distribution and management:

1. Software Distribution to Customers

Software builds, updates and patches for multiple products should be accessible to customers according to their entitlements. Modern development frameworks have quickly increased the size and number of binary files which constitute software delivery. Transfer security and an auditable delivery record guarantee visibility and revenue recognition.

2. File Sharing in Support Systems

The increasing complexity of hardware and software configurations combined with the growing volume of processed data sometimes results in corruption issues, which require quick troubleshooting. Web-based support systems should manage fast global sharing of large support attachments between software or data vendors and enterprises. File sharing should be integrated with business support and CRM systems.

Thru Solution

1. Electronic Software Distribution

We provide many methods to handle software package distributions, updates and patches. These methods include a few add-ins and APIs:

  • Extensive Web API to integrate entitlement and CRM systems such as Salesforce with our cloud to distribute software packages strictly according to licensing rules.
  • Ready-to-use add-ins for CRM applications and productivity suites like Office 365 to send software packages. CRM integration creates one place to view software distribution and recipient software downloads.
  • Guaranteed and auditable delivery of the software downloads to recipient nonrepudiation. Audit records in Thru and Salesforce can serve for revenue recognition purposes.

2. File Sharing in Support Systems

We offer file sharing for support purposes with connectors to support systems, integration APIs and Thru applications:

  • Web APIs for file sharing integrate Thru with web-based customer support systems. Users can upload, download, view and share files in a support application’s web interface. No logging into Thru is required, reducing the customer’s learning curve.
  • Add-ins for Salesforce CRM. The support team can manage support case files directly in the Salesforce support case web user interface.
  • Our web portals provide a hierarchical cloud file system with user accounts, groups and permissions. Customers can easily share files with software vendors online.

Customer Success Story

Challenge

Vocera Communications found mailing physical software updates cumbersome and time-consuming. The company started searching for a file transfer solution that would speed up software delivery, remove file / folder size limits and integrate with its CRM.

Solution

In only two weeks, Vocera completed a custom integration to Salesforce using Thru APIs and delivered software automatically to their customers.

Vocera Communications logo

“By integrating with our Salesforce instance, we were able to automate the link creation and sharing, while maintaining reporting and security. An optimization win for Vocera and our customers!”

Ron Gajadhar
Director of Technical Support Operations
Vocera

 

We can simplify and secure your software delivery process.
Since 2002, we have analyzed, discussed and solved file transfer challenges.

 

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